A couple of years ago Karen Coombs wrote a post describing a small fix that blossomed into a major issue – an event she termed technological quicksand. What a delightfully descriptive phrase! We’ve all been there. A little fix . . . a minor upgrade . . . the unsettling feeling that something has just gone very wrong. Suddenly we’re sinking. We’re being sucked into a troubleshooting/repair/restore nightmare that will consume hours or days! And it always seems to start with some itty bitty little thing, doesn’t it? Technological quicksand indeed!