It Won’t Print!: Or, the HP LaserJet P1102w and Me

Posted: November 28, 2011 in hardware, troubleshooting
Tags: ,

UPDATED 07/18/12

To cut to the chase: Try changing your wireless access point to Channel 11.

The follow-up post may also be of interest: It Won’t Print Again.

Keep reading for the original post.

I have a friend who used to work in another nearby department on campus. He used to call me up just for fun and say, “It won’t print.” That’s all. No “Hello.” No “How are you doing?” Just “It won’t print.” It was kind of a running joke because I used to tell him about a number of the really strange printing problems I tackled.

It’s strange that in this age of being able to do so many things completely electronically people still like to print. They still like things on paper. I’m no different. Some things I just really want on paper. If a company doesn’t send me an e-mail confirmation within about five minutes of an online order, I’ll print the confirmation page. I’ve tried electronic boarding passes before, and I’ve let the airline scan my phone. Somehow though, I feel better with a paper boarding pass. Why? Maybe I feel that I’m more likely to lose my phone than that magic piece of paper. Perhaps my phone battery might die. Or how about this one? Maybe my phone will crash. It has happened before. My paper boarding pass has never crashed. Oh, it might get a little wrinkled and smudged, but the airline has never had a problem scanning it.

Whatever. I still want to print things sometimes.

About a year ago I built a new computer. It didn’t have a parallel port, and the USB-to-parallel cable didn’t work, so I wound up abandoning my trusty old HP LaserJet 6P for a new LaserJet P1102w. As these things often do, it went swimmingly at first. I installed the driver, printed a test page, and all was well. The wireless printing was fine as well, so I installed the driver on another laptop or two. Over the past year, it got gradually worse. It reached the point where it wouldn’t print without a lot of coaxing. I ignored it thinking that I would get around to it someday. Someday finally came when some visiting relatives needed to print their boarding passes and it wouldn’t print ANYTHING – not a test page or even a page of mojibake.

I took a shortcut by printing from a USB connection before settling in to finally tackle the problem. I’m not going to give a blow-by-blow account of the troubleshooting, but anyone who has ever tried to solve a problem knows that there are a number of possible problems with just the printer and the computer. Add wireless printing into the mix and you introduce a number of other interesting variables.

I Googled. I poured over the HP forums. I removed the software and tried reinstalling it. I tried reconnecting to the wireless access point. I finally determined that the printer absolutely was not connecting to the AP. It wasn’t leasing an IP address, and its MAC address wasn’t showing up in the list of devices attached to the access point. Somewhere I finally came across a web posting where someone noted that the printer seemed to work best with the wireless access point was set to channel 11. I changed mine from channel 5 to 11, and I had the proverbial “Voila!” moment. Everything started working again across all devices. Printing was rock solid after reboots, after idle time, and after printer hibernation. I was back in business.

I’ve been doing computer support since the mid-nineties, so I remember exactly how we used to do our troubleshooting before there was such a wealth of technical support material online. Of course people were solving problems like this long before there was any online information, but it sure makes a difference! That experience notwithstanding, I still find myself occasionally asking, “How do we ever do this before the Internet?”

I guess I should also be asking, “How long until I can stop printing?”

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Comments
  1. pacodublin says:

    Thank you, this tip was a life saver. Two days trying to work out why my printer wouldn’t print.
    Pacodublin

    • surferblue says:

      I’m glad that was helpful to you. It was a real hair-puller for me too until I finally ran across that one little tip!

  2. bstillred says:

    This worked perfectly for me!!! Thank you so much!

  3. Talib says:

    I just bought a P1102, which doesn’t print at all, I’m trying to connect via USB cable, as I don’t think my PC supports wireless. Every time when stalling the driver (which according to their blurb should be working without driver instal) it asks to connect the printer, which is clearly connected as you get the USB sound when plugging it in. The power works fine too. I tried manual install through Windows (XP), which got it to recognise the printer at last, but it doesn’t print and comes up with a “print Error” and the print job just lingers in the print que.

    Any ideas?

    • surferblue says:

      Talib – Sorry for the delay! The notification of your comment wound up in my spam filter, so I didn’t know about your post! Hopefully you’ve gotten your problem resolved by now.

      If not . . . Here are a few things to try:

      1) Make sure that the correct driver for your printer model was installed.
      2) From your description it sounds like the job is getting hung in the print queue on your computer. If that’s the case, it sounds like the job may not even be making it to the printer. If you have a spare USB cable lying around, I would give that a try.
      3) I would also try accessing the printer through its web interface in case it is working on a wireless network. There is some information in the manual at http://h10032.www1.hp.com/ctg/Manual/c01695231.pdf. That may give you a clue about what’s going on.

      As for the wireless networking part, your computer doesn’t have to be wireless in order to use the printer as a wireless device. If you have a wireless network in this location, the printer can use it. Even if your computer is using a wired connection, it’s still possible to print to it.

      Good luck, and I hope you get it sorted out!

  4. Manuela says:

    Hi
    I think I might have the same problem but I don’t know how to change the wireless access point from whatever it is now to 11.
    I’ve been fighting with this printer for over a week now it works for 5 minutes and then I have to spend my whole day searching what’s wrong now.

    • surferblue says:

      Manuela,

      The method for setting the channel on your wireless access point will vary a bit depending on the manufacturer and model of the device. The method for accessing it may vary as well.

      If you’re not sure how to start, try calling the tech support group for your Internet service provider and ask them how to change the channel. They SHOULD be able to tell you.

      If they can’t or if you want to try to figure it out for yourself, look at your wireless access point (it may be built into your modem/router) and figure out the manufacturer and model. For example, my service provider is AT&T, and I currently have their Motoroa NVG 510 modem. Ron Berman’s page has a link to the manual for the NVG510. His page shows that to access my modem, I enter this address in my browser: 192.168.1.254.

      The manual (page # 35) shows that I can change the channel via a drop-down box on the wireless configuration page.

      Again, you’ll have to find a manual for your particular wireless access point. Or, if you already know how to get into the configuration section, you may be able to find it on your own.

      Good luck!

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