Archive for the ‘internet’ Category

I’m sitting here late at night in the hotel working away as I build a survey. Let me say again, it’s late at night. Now I like my sleep as much as the next person, but late can be good. Late at night there is very little e-mail coming in. E-mail. You know – that nagging little thing that sits in your inbox and quietly demands a response. Late at night there are no phone calls. There are no updates from social networking sites. Late at night you can really dig into a project and just cruise . . .

 

Until . . .

 

Somewhere for some reason some part of the network goes down.

 

And all work stops.

 

The survey questions themselves are essentially written. I’m busy adding the login questions to branch my respondents to varying sets of questions depending upon their answers. Or rather, I was. Before the network went down.

 

This reminds me of an article I read earlier today. The point of the article is to highlight the inherent dangers of relying too much on cloud data and applications. A lot can happen. Servers can go down. Network connections can go down. Something between you and your data or app can go down. Of course when everything is working fine, it’s all very convenient.

 

But when something does go down, all you can do it sit, fume, and wait for services to be restored. I find it both interesting and frustrating that the very tools that enable us to do much of our work are also the same tools that prevent us from being able to do our work. Yes, a fascinating irony.

 

So I’m tired of sitting and waiting. I guess I’ll post this tomorrow. Sometime. When my network connection comes back up.

 

Reference: Google Users Live By the Cloud, Die By the Cloud

Last month brought a lot of hoopla over Facebook’s change to the terms of service agreements with users. (See references below for more reading.) Now it seems that Eastman Kodak Co. also has a change that has generated some user ire. According to a recent AP story, Kodak’s free online photo hosting service is no longer free. It sounds like Kodak is asking users to make a modest minimum purchase in order to keep using the storage services. Users who fail to do that risk having their photos deleted.

These two cases sound like they are at extreme ends of the spectrum. Kodak’s change sounds reasonable to me. They don’t want to just provide free storage for people who never make a purchase, so they’re asking customers to buy a few photos. On the other end, Facebook has essentially told its users that even if they delete their accounts, Facebook has the right to do what it wants to with their content forever. Can you imagine Facebook taking one of your photos and using it in an advertising campaign? Sounds like they have given themselves the right to do just that.

Now as I said, Kodak sounds reasonable, and Facebook sounds unreasonable. The thing that really surprises me though, is what people are getting upset about. From a lot of the reading I’ve done, people are not as upset about the new TOS as they are that the terms have changed at all. They somehow seem to think that they are entitled to non-changing usage agreements. Why? Yeah we pretty much get that when we buy a piece of software, but TOS agreements change OFTEN with SERVICES. Anyone still paying the same cable, electricity, telephone, or water rates they were 10 years ago? I doubt it. Economic condition changes, management conditions change, company goals change, and terms of service agreements change. How does the Internet generate this sense of entitlement that makes people think they should have a free ride forever, and that companies should never be allowed to alter their terms of service? You know most providers include that clause that says they can change TOS at any time. Or did you miss that? Interesting to note that enough people complained, and Facebook reversed the decision.

 

References

Facebook’s New Terms Of Service: "We Can Do Anything We Want With Your Content. Forever."
Facebook Responds to Concerns Over Terms of Service
Facebook Terms of Use
Consumers can be stuck when Web sites change terms
Facebook Reverts Back to Old Terms of Service

A recent article caught my eye, and it reminded me of the bandwidth cap discussions I’ve read about. This article describes the effect that bandwidth caps on users of new services such as the OnLive gaming service. OnLive estimates that data usage will be roughly 1 gigabyte per hour of high-definition gaming. According to the article, Frontier Corp., a regional communications company, is imposing a bandwidth cap of 5 gigabytes per month. This means that potential users can play games for approximately 5 hours per month before the company slaps them with extra charges.

TechRepublic also carried an article suggesting the impact that this could have on telecommuters. Many people are probably familiar with the Comcast decision to impose a 250 gb per month bandwidth cap on residential customers. Customers who go above the 250 gb limit will receive a pleasant little call from Comcast reps warning them about their “excessive usage.”

According to Comcast’s amendment to their acceptable use policy, they feel that their limit is ample for most customers. They provide these examples of customer data usage based on a 250 gb limit:

  • Send 50 million emails (at 0.05 KB/email)
  • Download 62,500 songs (at 4 MB/song)
  • Download 125 standard-definition movies (at 2 GB/movie)
  • Upload 25,000 hi-resolution digital photos (at 10 MB/photo)

These numbers are interesting, but this is really the only beginning to helping customers understand their usage habits. What about customers who play MMORPGs such as World of Warcraft or Warhammer? What about people who play console games such as Xbox, PlayStation, or Wii over the network? What about those who stream movies from services such as Netflix?

I’m still trying to figure out the best billing model for home Internet users. The obvious way to look at is by comparing it to existing utility rates. Some utilities are charged based on consumption. Electricity may be charged based on kilowatt hours, and water may be charged on a per gallon or per cubic foot basis. (However, people in apartments sometimes have leases that included unlimited power and water.) In contrast, cable or satellite tv service is unlimited for a single monthly fee with extra charges for for premium or pay per view services. I think perhaps a telephone/cell phone model may be more appropriate. Depending on your expected usage, you can either choose a pay-per-minute plan or an unlimited plan.

I think one of the biggest potential problems of bandwidth caps lies in its effect on user adoption of new services, or perhaps users’ willingness to even try new services. Suppose you were considering any new Internet-enabled technology. If you didn’t know how it would impact your bandwidth consumption, you might be less willing to give it a try. Remember all those silly cell phone commercials where customers had to save their calls until the middle of the night when their rates were the lowest? Imagine an equally silly situation in which you can only try a new application at the very end of the month with your last half gigabyte of bandwidth.

The model established for high-speed residential Internet service is one of unlimited use for a flat fee. High-speed Internet service has undoubtedly spurred the development of many new services and programs, but if our Internet usage is going to be capped, maybe we won’t need those services after all.

References

Streaming games could be bane or boon for ISPs
ISP bandwidth limits may have unclear impact on telecommuters
It’s official: Comcast starts 250GB bandwidth caps October 1
Announcement Regarding An Amendment to Our Acceptable Use Policy

So what exactly happens when someone disappears from your social network and is never heard from again? Did they just move on to other activities? Or did they get mad at someone in the circle and write you all off? Or did they perhaps . . . die?

A recent AP story highlighted a few tales where the latter was actually the case. A person died, and relatives were left trying to make contacts with online friends to let them know what had happened. Seems like a few enterprising folks have found a new way to make money out of death. A couple of online services will take care of these after-death notifications for you so your friends won’t be left wondering.

For more information . . .

http://www.deathswitch.com
http://www.slightlymorbid.com

And Another One Gone

Posted: March 24, 2009 in internet, news, publishing
Tags:

We just had a major newspaper announcement last week, and it looks like the Ann Arbor News is the latest victim. It sounds like the economy coupled with the new ways in which readers consume news are combining to really put the hurt on newspapers. The word is that the paper “will be replaced by a Web-focused community news operation.” Sounds kind of like that 150 citizen blogger approach we heard from the Seattle Post-Intelligencer.

It seems that in casting about for a way to survive, these organizations are really struggling to find models that work. According to the news story, Ann Arbor folks are saying that “the new free Web site won’t simply be the old newspaper delivered in a new format.” I can understand their need to try new things, but a community information portal simply isn’t the same thing as a newspaper, and that leads me to wonder who will provide balanced, accurate, insightful news – not just in Ann Arbor, but in all markets affected by changes like this.

My next question is about how we will be able to preserve the local history captured in these new community blog-o-portals. Libraries understand what it means to preserve newspapers in various formats: paper, microfilm, digital, etc. The Internet Archive knows what it means to preserve websites. But is there a natural fit here? Assuming that these new electronic news outlets contain content that should be preserved, can The Internet Archive capture these newspapers on a daily basis? If it can, perhaps that will be enough for casual users and serious researchers. But if it can’t?

This one is over a month old, but I just happened across it: Congressman twitters secret trip to Iraq. Apparently all this social networking stuff is not always a good thing. And this was from the Ranking Member of the House Permanent Select Committee on Intelligence. Whoopsie!

I came across an interesting New York Times article several days ago: Exploring a ‘Deep Web’ That Google Can’t Grasp. The article explores a shortcoming of current search technologies that librarians have known about and struggled with for quite some time. As good as current search engines may be, they rely primarily on crawlers or spiders that essentially trace a web of links to their ends. That works for a lot of content out on the Internet, but it doesn’t do so well for information contained in databases. So . . . library catalogs, digital library collections, a lot of the things that libraries do aren’t being picked up by the major search engines.

Of course at some level that makes perfect sense. When a web crawler comes to a page with a search box, how is it supposed to know what to do? It needs to input search terms to retrieve search results, but what search terms are appropriate? Is it searching an online shopping website? A tech support knowledgebase? A library catalog? This discussion surfaces again and again particularly as we talk about one of our digital collections. There is a wealth of information here for people researching the history of accounting, but it resides in a database. The database works perfectly well for humans doing a search. The only problem is that they have to find out about the database first. Now we’ve done a number of things to get the word out: papers, conference presentations, a Wikipedia article . . . If we’re lucky, these things will get users to the top level of the collection. Hopefully once they’re there, their research will draw them in. (In case anyone notices, I should get credit for positioning that set of homonyms like that!)

But getting them there in the first place – that’s the hard part. That’s why I have so much hope for deep web indexing. If researchers can build tools that will look into our databases intelligently, then extensive new levels of content will ben opened up to everyone. In particular I think about students who decide that the first few search engine hits are “good enough” for their school project. Usually they’re not good enough, but the students don’t always realize that. If new search engines can truly open up the deep web, the whole playing field changes!

ALA Midwinter 2009 Trendsters: Marshall Breeding, Karen Coombs, Roy Tennant, Clifford Lynch, Karen Schneider, Karen Coyle

 

Karen Coyle – A lot of what’s happening is not new technology but issues around management of technology

 

Karen Schneider – Recapturing tools creation. 80s-90s – dark ages where other people were creating the tools for us.

 

Clifford Lynch – Flickr commons. Library of Congress and New York Public putting photos online. Some people are looking at ways to re-import this information into their own databases.

 

Question – Is there anything that has been the proof of the pudding that librarians can build and maintain our own tools?

 

Karen Schneider – The test for open-source software seems to be whether it can move past the founding library or founding community. The verdict is still out on whether it can be successful in the long run.

 

Karen Coyle – If software is not allowed to fork in different directions, we’re locked into the same old model where everyone is doing exactly the same thing.

 

Forking (def.) – when a project divides significantly enough so that there is no one thing that people refer to as the core code.

 

Roy Tennant – Flickr Commons – We need to find ways to feed that information back into our systems more easily. Catalogers trying to feed that information back into our systems is not going to scale.

 

Clifford Lynch – People went to Flickr because it was there and it had a user base. What is significant is that it builds bridges between existing stores of knowledge.

 

Clifford Lynch – Widespread markup of biographical and historical narratives.

 

Karen Coyle – With the ubiquity of global positioning, information is going to be more location contextual.

 

Marshall Breeding – It’s going to take a while to get there.

 

Karen Coombs – There is a point at which GPS just isn’t good enough. Users need help finding items even within the building.

 

Clifford Lynch – GPS has largely been used for driving directions or missile strikes. There is a whole set of technologies that can be used to narrow this down much more. Now that GPS is moving ubiquitously into cell phones, we’ll see a second generation of spatial applications.

 

Marshall Breeding – We’re already getting location-targeted information. When we surf the web in a new city, we get location-targeted ads.

 

Karen Coombs – Geographical-based services. Too many locations are looking at IP address or asking users to input a zip code. Systems need to consider that where you are physically doesn’t necessarily have anything to do with your affiliation.

 

Karen Coombs – Google Scholar lets you set institutions with which you are affiliated.

 

Karen Coyle – Open street map for libraries. People are walking around with GPS units and replicating Google street view with an open

 

Roy Tennant – People putting data on the web through stable URIs. We’re looking at putting data out. It will be interesting to see what kind of linkages people make with that data.

 

Marshall Breeding – What are some examples?

 

Roy Tennant – We don’t know yet, and that’s the interesting part. What will people find to do with it?

 

Clifford Lynch – In scientific communities people

 

Roy Tennant – Small slice of a particular discipline.

 

Question from audience – Does the new ORE standard have implications for this?

 

Karen Coyle – Data elements have to be on the web.

 

Clifford Lynch – ORE is really intended to allow to you work with objects or groups of objects rather than the metadata about those objects. It’s built to be consistent with semantic web standards.

 

Karen Coombs – ORE is a good for moving the objects themselves.

 

Karen Coyle – We have the amoeba form of linked data in hypertext. But all we have is a link that doesn’t tell you anything about what it means, and it’s only one-way. How do we get the links to be meaningful?

 

Karen Coombs – We code HTML in the simplest way possible and don’t use it to its full potential.

 

Karen Schneider – I think I’m seeing some controlled burn in libraries due to economic pressures. They’re having to make hard decisions that they would not otherwise have had to make. Public libraries have never had higher traffic but they’ve never had such economic pressures.

 

Karen Coyle – Public libraries circulating 3-4 times their collection every year can make a good argument for RFID. Maybe more difficult for academics.

 

Karen Schneider – If you were opening a new library tomorrow, you’d have to think about RFID and self-checkout.

 

Karen Coyle – Most libraries in study made the switch to RFID when opening a new branch or doing renovation.

 

Karen Coombs – How many ILL requests do people cancel because you have it already or because you don’t loan textbooks. We have to work smarter so we’re

 

Karen Schneider – How about RFID for item location in the stacks.

 

Karen Schneider – One vendor using advanced shipping notices for acquisitions. ASN is used ubiquitously in the commercial book world. Almost unknown in libraries.

 

Marshall Breeding – We’re concerned about processes and our control of material – not just how to fulfill user needs. We need to find a way to get that one-click user satisfaction.

 

Karen Coombs – Books have to go to cataloging and then to shelves or reserve. It would make patrons much happier if it went directly to faculty.

 

Karen Coyle -RFID in public libraries for self-check – much faster. Libraries that have a high level of self-check also circulate a high-level of self-help materials since they don’t have to pass those materials through a staff member. More privacy.

 

Audience comment – No lines for check-out, but longer lines for check-in because the automated technology can’t keep up.

 

Karen Schneider – Brisbane, Australia – Amazing city library that is completely self-check. You can also watch robots check in materials. It takes something mundane and makes it fun and entertaining. Humans are used intelligently for error handling, and let automation do what it does well.

 

Karen Schneider – You don’t want to tie people to routine, mundane tasks when they could be roaming around helping users.

 

Karen Schneider – There is one library that uses a biometric station for patrons who have forgotten their library cards.

 

Karen Coombs – We have think carefully about our processes and apply cost effective solutions. How many times does someone from systems have to work on a malfunctioning piece of hardware before we just replace it.

 

Karen Schneider – Total neglect of getting good bandwidth to the extreme ends of rural areas. Very forward thinking rural libraries that are hampered by limited bandwidth. It’s not a money problem, it’s an end-of-the-road problem.

 

Karen Coombs – Utility companies (cable, cell, etc.) think it’s not cost effective to provide services in some areas.

 

Clifford Lynch – this is a public policy problem.

 

Marshall Breeding – The lack of bandwidth to rural libraries has an impact on how they automate. Can they do resource sharing? Can they participate in consortia?

 

Audience comment – Large new Gates program addressing rural telecommunications.

 

Karen Schneider – That’s wonderful, but it’s going to be a drop in the bucket.

 

Karen Coombs – Technology is like a ravenous puppy running around eating the whole house. If libraries can’t get funding to continuously replace equipment, it quickly goes back to being bad.

 

Marshall Breeding – WiMax is supposed to solve some of the bandwidth problems. It just hasn’t solved the problems.

 

Karen Coombs – Some rural success stories come from municipalities that have partnered to provide higher bandwidth to residents.

 

Karen Coyle – Open and closed models of sharing data. Closed models are easy to understand. Open allows innovation, but it’s harder to understand the business model. I hope we’re beginning to understand the difference in databases and the web as our data platform.

There are a number of people trying to use technology to solve rights questions.

 

Karen Schneider – The death of print publishing. It’s on life support. We’re seeing the death of paper with newspapers and magazines. For those of us who have been publishing in the traditional paper world, this is very serious.

We’re starting to see sensible measurements of the carbon footprint in data centers.

 

Marshall Breeding – I fly only on plug-in hybrid planes!

 

Clifford Lynch – Newspapers seem to be melting down economically

Newspapers have ramifications for community building and community definition. If these move only to the web the question of how they’re archived changes in a radical way. The way people interact with displays is beginning to change. New generations of technology – e-ink, desktops with multiple monitors is commonplace.

Libraries are still locked into single-screen setups.

Recent study about higher ed costs have changed. Argues that all of the cost increases have gone into administration and overhead rather than teaching. The data looks strange because technology is lumped under overhead.

Evidence based studies about how technology enhances teaching and learning.

 

Roy Tennant – I don’t see the book publishing industry melting down.

There are new ways to publish that were not available before.

 

Clifford Lynch – Books – Distribution of what’s being published is changing. Authors are getting different options.

If libraries want to collect books, it’s no longer adequate to just look at what’s coming out of traditional publishing.

 

Karen Schneider – Book publishing is in serious trouble.

 

Roy Tennant – More important to focus on making good technology decisions.

How do we decide when to jump in? How do we decide when to get out?

 

Karen Coombs – What it takes to do true digital preservation – It’s very scary. Collections we rely on that other people curate. I don’t have a lot of confidence.

 

Clifford Lynch – The stuff that is already digital is probably in better shape than other things.

 

Karen Coombs – Some of the smaller journals – if they can’t get their content on the web, then I don’t trust their preservation.

 

Marshall Breeding – I worry about libraries not doing long-term digital preservation. Local libraries don’t necessarily have the resources to do that.

This is not something that every library needs to reinvent. There are a lot of local installations.

Discovery interfaces. Much work is being done on these be-all, end-all solutions. Looking for better ways to expose library collections and services.

An urgency to libraries to prevent a better front end to our users, but we are sluggish about doing it. We’re taking our usual slow-and-cautious, wait until it’s perfect approach.

Taking user-supplied content and improving it through web 2.0 features.

LibraryThing for Libraries being distributed through Bowker.

Open source companies – Open source is getting good, but not great reviews. Maybe some growing pains as software matures.

 

Clifford Lynch – If you’re a smaller scale library (smaller than national or major research)

We need to do a better job on collaborative arrangements, external services that smaller institutions can acquire.

Smaller libraries often simply cannot afford substantial preservation programs on their own. This is an incredibly hard problem because nobody wants to fund this stuff.

 

Marshall Breeding – Is has to be done as a collaborative effort. It’s simply too big and too expensive to be done library by library.

Reuters reports that for the first time worldwide notebook shipments were higher than desktop shipments. This 2008 3rd quarter shift has been a long time coming, and it will be interesting to see whether this is a temporary blip on the radar or the beginning of a sustained transition.

I have a lot of questions about why this is happening. Are businesses providing more notebooks/laptops to their employees? Some companies want their employees to be able to work from home and on the road, so perhaps the trend is partially business-driven. Are home users adding a second computer or are they replacing an older desktop with a laptop? Are more students choosing notebooks as the device that will best meet their needs?

Whatever the reason, notebooks mean mobility and mobility demands network access. Whether it’s WiFi, tethering to a cell phone, or some other means, users want to connect to the Internet. Everyone from Starbucks to McDonald’s has jumped on board with free Internet access, and it seems that more and more hotspots are popping up all the time.

Of course libraries have been offering free wireless Internet access for years, and with the shift to more mobile devices, demand can only increase. In addition to notebooks and netbooks, users are also carrying gaming devices and cell phones with built-in WiFi connectivity.

Our campus networking department recently advised us that we need to add at least three more access points to help distribute our wireless traffic. We’re currently wrapping up a major network reorganization which significantly reduces the number of publicly available wired connections in the building. While we were hesitant to do this, current network use patterns clearly revealed that we were spending a lot of time and effort to maintain wired connections that simply weren’t being used.

It will be interesting to watch the continuing evolution of user devices. As patrons access our resources and services with smaller devices, there will probably be more display options targeted to the smaller screens of these devices. There will definitely be more demand for network bandwidth and more devices on the network. And as easy as some devices are to connect, others are still not as user-friendly as one might wish. The preference for wireless access continues to affect the ways in which libraries approach in-building access as well as online services, and I’m looking forward to a new generation of applications running on these new devices.

A couple of days ago, someone asked me what I considered at the time to be a very strange question. “Is there a some kind of barcode scanner that you can use with a cell phone to scan products in a store and shop online for better prices?”

I don’t know why I thought it was so strange. Perhaps it was just because I had never thought of using the technology that way. Well, how did we ever get along without the magic of the glorious Interweb? While Googling for “iphone scan barcode” I came across a number of interesting posts. In short, yes there is a way to do this, and it doesn’t require an add-on barcode scanner. (However, an iPhone demo uses a special case that incorporates a built-in close-up lens that slides over the iPhone’s built-in camera. Using Snappr.net for the iPhone or Shop Savvy for the G1, users can scan a product barcode in a store, then do some comparison shopping online. Links of interest are listed below.

How To Track Music, Scan Bar Codes On A Cell Phone – Story from NPR

Mobile shopping on the iPhone by scanning barcodes with Snappr.net – YouTube video

T-Mobile’s G1 Takes Shopping To 2.0 – includes YouTube video demo of Shop Savvy

Snappr.net – Snappr project home page

Snappr Mobi – online price lookups from Snappr’s service

Griffin Clarifi – iPhone case with built-in close-up lens

Pretty cool ideas. Now I’m wondering how this kind of technology can be used in the library. If the software can translate the camera’s image into a string of characters usable in a web search, it should also be able to write those characters to file. If it can write the characters to a file, then you can store the barcodes. If you can store the barcodes, then you should be able to use this file with the ILS’s inventory module. A bit of a jump perhaps, but it sounds feasible.