Can’t change ILS?
Aquabrowser, LibraryThing for Libraries
#12 Be Present in Social Networks
Be present, be real, be reliable and continuously new
Sound like a person talking, not an institution.
#13 Explore EngagedPatrons.org
Free low costs web services for librarians.
#14 Keep Everything Current
Keep things continually new and interesting
Survey users and staff 6 months into the pilot
How much staff time is being used?
How much is the service being accessed?
Has adequate marketing been done yet?
What would you change?