Servers get overloaded. They go down. It happens. There has been a lot of interest and excitement over the iPhone 3G. People have camped out at stores to be one of the first to get the new device. Apparently between activating new phones and upgrading first-generation iPhones to the new 2.0 software, Apple’s servers haven’t been able to handle the load and some people are going home with nonfunctional devices. It’s too bad that their excitement is perhaps somewhat quelled by the fact that their phone may not work just yet, but as I said, it happens. New services excite people, and this is sometimes one of the results.
The disappointing part to me is what appears – or rather what DOESN’T appear – on the iPhone website. Conspicuously absent is any mention of this problem. There is nothing to tell us what happened or what Apple is doing to solve it. This is common, but it shouldn’t be so. I wish that just once, a major company would be up-front about a situation and post the details right there on the front page. Just once.