Evernote and Cloud Data Failure

Posted: January 8, 2010 in cloud computing, iphone, mobile devices, portable devices
Tags: , ,

As a general rule, I don’t like my data in the cloud. Let me go ahead and get that out there so my prejudices are fully disclosed. I use it because I must, but I don’t like it. The primary reason I don’t like it is a practical one: data in the cloud means that you have to be able to connect to the cloud, and far too often, I can’t. Living and traveling in a largely rural area, network coverage is far from ubiquitous. And no network coverage sometimes translates into no data. Setting aside security concerns and the additional hook into my devices that each application seems to want, connectivity is my main concern.

Until recently, that is. Several months ago, a friend recommended Evernote. There are a lot of things I like about Evernote. I like the clipping feature, and I like the IDEA of being able to access my notes from many locations. Unfortunately, I recently lost a lot of data to Evernote. As in POOF – gone forever.

I was recently on vacation, and I started making some travel notes with Evernote. As luck would have it, my vacation area didn’t have great coverage, and Evernote had a lot of trouble every time it tried to sync with the Evernote server.  Initially the result was relatively benign but nevertheless annoying: sections of content would be duplicated several times throughout the document. I had to scroll up and down, find the old stuff, find the new stuff, delete the duplicate stuff, and save it again. Annoying, but doable.

Until the very last day. Over the course of my vacation I spent several hours making notes so that I could remember specific details about the trip. And then the last day everything disappeared. Well . . . almost everything. I still have a blank document with a title, but that’s all. Everything else – all of my CONTENT – is gone. It happened after one of those periods when my local application was trying to phone home. Apparently something went awry, it couldn’t connect properly to the Evernote server, and Evernote inexplicably thought that I wanted to delete all of my content. Grrrrr. Double-grrrrr even.

These were just vacation notes, true. It wasn’t critical work/medical/financial information. But the principle is the same. I relied on the cloud. The cloud ate my data. The cloud failed. The scary thing is that more and more companies are pushing data for mobile devices into the cloud. While the idea is a good one, the execution is everything. If you’re going to eat my data, I really can’t trust your service. Moreover, I can’t in good conscience recommend it to others.

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