Innovative Users Group – ALA Midwinter 2010

    The midwinter IUG usually features a mixture of user presentations and Innovative updates. Read on for this year’s menu of goodies.

    Single Sign-On
    Jennifer Fritz
    Dartmouth College

    The Single Sign-On product requires an additional server that runs its own instance of Millennium. This implementation involves changing the hostname of the production server. Patrons point to the SSO server. Affiliated users without associated login credentials have to use the new server name.

    Server information has to be changed in in a number of locations:

    III manual URL
    Web Management Reports URL
    Self-check units
    Millennium client
    SSH client
    Anzio spine label printing
    Z39.50 connections
    URLs in the OPAC and library website had to be updated

    Innopac functionality is absent on the SSO server.

    Sites cannot self-upgrade
    Sites cannot place the certificate on the server without assistance from III

    Some people do not want to be logged in as staff by default.

    This site is software-only, so their implementation required collaboration between the library, campus IT, and Innovative Interfaces.

    Implementing Encore at UNLV
    Kristen Costello
    University of Nevada, Las Vegas

    UNLV has a main branch as well as Architecture, Curriculum Materials, and Music branch libraries.

    The Innovative system is shared with UNLV, UNLV Law Library, College of Southern Nevada, and the Desert Research Institute.

    For a number of years UNLV bought essentially all III products when they became available. Encore was one of those purchases although they were not able to deploy it immediately.

    Encore is now the default search across the library website.

    Encore 3.0 includes hold pickup and due date alerts.

    Patron usability results

    Patrons used the search box like Google
    Facets weren’t obvious
    Email was fine, but text to phone was preferred
    Not clear how to return to Encore home page
    Intermingled shared institutions holdings confusing

    Encore Staff Survey Results

    Not overly enthusiastic – prefer classic catalog
    Problem finding specific items
    Want advanced search options
    Like facets

    Suggested improvements

    Allow or provide Javascripting add-ons
    Advanced search option
    View MARC display

    Statistics from facets are available through Google Analytics.

    Innovative Update
    Betsy Graham

    Release 2009B – 16 sites
    Release 2009A – 474 sites
    Release 2007 – 579 sites
    Release 2006 – 155 sites

    2009B will be a full Millennium release for many modules, but it won’t be available for another couple of months yet.

    Encore: integration, context, relevance
    Rice Majors

    Rice noted that he wanted to use the theme of "deep integration" as a common thread for his Encore presentation. He’ll be touching on several areas:

    Article integration
    Millennium integration
    Local content via harvesting
    Community engagement
    Widgets and more

    Deep Article Integration

    Article results now appear inline with other search results.
    There are new article facets for "limit to full text" or "limit to peer reviewed" – if this data is passed from the vendor.

    Deep Millennium Integration

    Leverage local MARC and Millennium ILS data for new kinds of searching and refining.

    Subject headings rendered as tag clouds make LCSH much more accessible to patron.

    New facets – course or professor if search results include course reserves.

    Integration of ERM so that patrons can see the various ways to access e-content.

    "Availability" facet will be available – example uses DVDs listed in the catalog. Patron may want to view only those items that are currently available for checkout.

    "Did you mean" suggestions appear. Example used – "Hary Poter and the Wizard’s Rock" yields a suggestion for Harry Potter and the Sorcerer’s Stone.

    Authority records appear in result content as well. Following the authority records yields a very clean result set for things such as scores, sound recordings, etc.

    Patron Record Integration

    Patron alerts appear for logged in users. Patrons can see indicators about upcoming due dates or hold shelf pickup alerts.

    Integrate local databases with Encore Harvesting Services

    Puts resources in the information flow of the users

    Lets patrons easily discover locally held content

    Data can be shared via harvesting by OAI-compliant aggregators

    Harvested records are interfiled with catalog results

    With Encore, the user doesn’t have to consider:

    What kinds of resources they prefer

    What kinds of resources the library may own or have access to

    How the library may organize its resources

    For example, Encore can search the Millennium server, CONTENTdm, institutional repository, and other servers simultaneously.

    Community participation: tags and tagging

    Flickr,, Amazon, etc.

    Added by users = folksonomy

    Encore lets users tag bibliographic and harvested records

    Encore uses subject headings to seed the tag pool

    This seed pool lets patrons complement the work done by librarians while still leaving authoritative tags created by experts

    Library of Congress & Flickr Commons

    Tagging projects build public engagement with the library

    Tags can add value by bridging formal and informal vocabularies. This also helps invest the community directly in the collection.

    September 2009

    59 Encore libraries are using ratings
    395,410 ratings so far – approximately 5,900 per library
    30 libraries with 1,000+ ratings

    22 Encore libraries using reviews
    12,342 reviews so far – approximately 411 per library
    6 libraries with 500+ reviews

    109 libraries using tags
    73,855 tags so far – approximately 486 per library
    16 libraries with 1,000+ tags

    January 2010

    65 Encore libraries are using ratings
    540,368 ratings so far – approximately 7,243 per library
    37 libraries with 1,000+ ratings

    22 Encore libraries using reviews
    12,734 reviews so far – approximately 411 per library
    6 libraries with 500+ reviews

    113 libraries using tags
    101,399 tags so far – approximately 646 per library
    20 libraries with 1,000+ tags

    In just a few months there were significant increases in the number of ratings and reviews in Encore libraries.

    Coming in Encore 4.0 – User Comments

    This idea grew out of the historical photograph collections where users can add value and context by telling a story about a record. This isn’t really a rating, review, or tag. It’s a true comment.

    Encore 4.0 will also have a passthrough search to WorldCat. This can be customized according to local preferences.

    Google Books integration will added in Encore 4.0 allowing patrons to search within the content of Google books.

    A Meebo chat widget will be available in Encore.

    In Encore 4.0, selected staff can promote specific titles to get higher rankings in search results. For example, a title search for Chemistry which retrieves 1950s textbooks shouldn’t necessarily put all of those at the top of the list. Librarians can promote certain titles so that they can receive higher rankings.

    These widgets (Meebo, Google books, etc.) will not automatically be added to the webpac because libraries can already do this for themselves. As a result, these are not targeted for webpac integration.

    Implementing Research Pro
    Richard Guajardo
    University of Houston, Texas

    Research Pro was rolled out in conjunction with the Encore release at University of Houston.

    When returning search results, Research Pro starts with the first resource to finish.

    Users can create custom lists of databases within their patron accounts.

    Libraries can choose five databases to be pulled into Encore search results.

    Digitization Projects on a Shoestring
    Aimee Fifarek

    Scottsdale Public Library, Arizona

    Scottsdale will use a photo of the week to solicit user comments to help further develop the metadata on their images.

    A lot of their digital library work has been funded by grant money. Much of the work has been done by volunteers.

    Scottsdale is using Content Pro as their digital library platform.

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