So it’s my third week into the iPhone saga, and I’m still wrangling with mixed feelings about it.
First the good.
The interface is nice.
There are a lot of apps. Everyone knows this. Cool apps, useful apps, fun apps, dumb apps. There are a lot of all of them. I’ve installed a number of free and paid apps, and they’re fun to play and experiment with. Take Shazam for example. I really appreciate the fact that people would make such a ridiculously useful application available FOR FREE. SplashID is a particularly good paid app. My old standby, iSilo, is here, but I don’t find the implementation to be quite as useful as it was on the Palm Treo.
Now let’s talk bad. I’ve talked about a lot of these before. I was kind of dreading some of these before making the jump to iPhone, so I knew they were there. They weren’t all surprises. I’m going to spend a little time writing about specific things I have encountered as a user.
I have to start with battery life. Have. To. I use my phone a lot, and I use it even more at conferences. During times when I can’t get a WiFi connection, I can still check e-mail on my phone. And I do. Regularly. I check my voice mail. I read books. I look up things on the web. I use text messaging a lot. The iPhone’s battery life leave a lot to be desired.
I’m currently three days into my first conference with the iPhone, and I find that I’m seriously modifying my behavior to work around the limitations of the device. I’m trying not to make as many calls. I’m definitely looking up far fewer things online. E-mail use is about the same as on my old device, but text messaging is down quite a bit. Seems that such a cool device would compel you to use it MORE, NOT LESS, but the reality is that I have to use it less than my old phone just to make it through the day. On my old phone, if the battery ran low, I just . . . you know . . . swapped it out with another one.
How ’bout that GPS? While I’ve been working my way through Chicago for this conference, I’ve turned the GPS on a few times, to check for restaurants, distance to conference hotels, etc. If you’re going to have a GPS, it needs to be least be, oh . . . how ’bout . . . accurate? In my experience, the GPS on the iPhone 3GS is anything but accurate. As I was riding to a conference hotel on the shuttle today, I check my location to see how close I was. My location on the map jumped by several blocks not once, not twice, but repeatedly throughout the trip. Oh, and that GPS really eats the battery.
Now let’s talk about syncing the device. I knew it was going to be bad. I didn’t know it was going to be THIS bad. I have a very basic need: I need to be able to sync calendar and contact data across the phone and multiple computers. I did a lot of advance reading, and it sounded like MobileMe was the way to go. I fought with MobileMe for days. I repeatedly wound up with duplicate contacts. As I moved through my circle of computers, by the time I made my way back to the starting point, I was repeatedly cleaning up duplicates. I tried merge, delete, replace . . . nothing seemed to do the trick. MobileMe failing me, I next turned to Google. I tried the calendar sync with some success. I tried the contacts sync and eventually wound up with 4 total contacts for each entry I had started with. Too much cleanup, so I’m back to just calendar sync. Beyond the duplicate data, these sync attempts also randomly deleted data. Sometimes part of a company name would be missing from the contacts list. Sometimes characters were be missing from calendar entries. This experience fails on so many levels that my frustration level has been through the roof. Staying up all night to achieve the most basic of functions isn’t really much fun.
Even the data that I can move between computers is at best clunky. I can (somewhat) sync calendars, contacts, and notes by connecting a cable and clicking a button. SplashID data sync requires a convoluted process whereby I have to set up an ad-hoc connection from the host PC and connect to that. iSilo? I have to turn on an internal FTP server to push data across since the hard drive in my iPhone doesn’t really want to act like a hard drive.
It’s frustrating that such an elegant and useful device has these shortcomings. I like the iPhone, but I don’t really feel that I’ve made a major leap forward. I feel that it has been primarily a trade-off of one set of shortcomings for another.